【BIG BLUE: International Shipping Policy】


【How to order】

You inform us 1) what products you want to purchase, 2) your name, address, zip code, phone number, and shipping method by e-mail at info@bigblue.co.jp.

We confirm if the product is available, then inform you the total with a shipping cost and our PayPal account.

Once we confirm a payment from you, we will ship out the product by the JAPAN Postal Service.

【Payment】 

PayPal

【Shipping Method】

We send worldwide to over 10 countries by EMS(Express Air), SAL(Economy Air), and SAL with insurance by the JAPAN Postal Service. The customer is responsible for all shipping costs.

EMS takes approximately 3-5 days, SAL takes approximately 10-14 days, to the U.S.A.. It may vary slightly.

【Approximate Shipping Rates】
*JPY=Japanese Yen

<To U.S.A.>

1 DVD
EMS: 2,000 JPY(~500g), SAL: 330 JPY(~150g), SAL w/insurance: 740 JPY

2 DVDs
EMS: 2,000 JPY(~500g), SAL: 600 JPY(~300g), SAL w/insurance: 1,010 JPY

3 DVDs
EMS: 2,000 JPY(~500g), SAL: 780 JPY(~400g), SAL w/insurance: 1,190 JPY

<To UK>

1 DVD
EMS: 2,200 JPY(~500g), SAL: 330 JPY(~150g), SAL w/insurance: 740 JPY

2 DVDs
EMS: 2,200 JPY(~500g), SAL: 600 JPY(~300g), SAL w/insurance: 1,010 JPY

3 DVDs
EMS: 2,200 JPY(~500g), SAL: 780 JPY(~400g), SAL w/insurance: 1,190 JPY

Maximam Insurance 
EMS: 20,000 JPY, SAL w/insurance: 6,000 JPY


【Custom Fees】

If you are ordering outside of JAPAN, your order will probably be charged customs fees (taxes, duties, processing fees, etc.) when it arrives. THE SHIPPING CHARGES YOU PAY DO NOT INCLUDE CUSTOMS FEES. If you are not familiar with the customs fees in your country, please check with your local customs office for more information. If you refuse to pay the customs fees when your order arrives, the shipment will be returned and we will be charged the customs fees plus return shipping costs. Therefore, we do not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees.

【Returning Policy】

If you are returning an item, please refer to our return policy. Customs, duties, taxes and any other applicable charges are the sole responsibility of the customer and cannot be refunded.

If you received a damaged, defective, or incorrect item, please email us first at info@bigblue.co.jp.


<BACK TO SHIPPONG PAGE>



BIG BLUE/Sbase Co., Ltd.
Fuji Bldg.3F 2-16-8 Unoki, Ota-kuTokyo 146-0072, JAPAN
81-(0)70-5597-3139
www.bigblue.co.jp
info@bigblue.co.jp